Terms & Conditions
By using the website and services of SMAN Enterprises, the user unconditionally accepts the following Terms of Service, as well as any other terms, policies, or guidelines published on the website.
To use the services offered by SMAN Enterprises, the user agrees to the following terms and conditions. SMAN Enterprises reserves the right to add, remove, amend, or modify these terms at any time without prior notice. Continued use of the website constitutes acceptance of any such changes.
- Users are advised to carefully read all information related to the products and services available on the website before placing an order.
- SMAN Enterprises acts as a facilitator for transactions between users and vendors/suppliers where applicable. While we strive to ensure a smooth experience, SMAN Enterprises shall not be responsible for any losses, expenses, damages, taxes, or issues relating to the quality, availability, or performance of products or services provided by vendors.
- SMAN Enterprises shall not be liable for any loss or damage arising from the use of its website or services. This includes, but is not limited to, loss of revenue, loss of data, delays, non-delivery, missed deliveries, or service interruptions resulting from any act or omission of vendors or third parties. This disclaimer also covers damages caused by system failures, negligence, defects, errors, omissions, interruptions, transmission delays, computer viruses, communication failures, unauthorized access, theft, destruction, or alteration of records, whether arising under contract, tort, or any other legal theory.
- All products are inspected, screened, or quality-checked by the respective manufacturers or suppliers to ensure they meet the applicable standards of quality, design, composition, style, or model as represented.
- Product prices and availability are subject to change without prior notice at the sole discretion of SMAN Enterprises.
- Requests for cancellation of orders will only be accepted within 12 hours of placing the order. Cancellation requests received after this period may not be entertained.
- SMAN Enterprises reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price, contains inaccurate information, or for any other valid reason. If payment has already been received, the applicable amount will be refunded, and the customer will be notified.
- If non-delivery or delayed delivery occurs due to incorrect or incomplete information provided by the customer, including an incorrect name, address, contact details, or recipient unavailability, any additional delivery charges incurred for re-delivery shall be borne by the customer.
- The user agrees to provide accurate, complete, and authentic information while using the website. SMAN Enterprises reserves the right to verify such information at any time. If any information is found to be false, misleading, or incomplete, SMAN Enterprises may suspend or terminate the user's access to its services without prior notice.
- SMAN Enterprises shall not be responsible for any credit card or payment fraud. The responsibility for using a payment method legally and with proper authorization rests solely with the user. Users must only use payment methods that belong to them or for which they have lawful authorization.
- SMAN Enterprises shall not be liable for delays or failure in delivery caused by events beyond its reasonable control, including but not limited to floods, fires, natural disasters, war, government actions, strikes, transportation disruptions, pandemics, or other force majeure events.
- The user confirms that they are at least 18 years of age or are using the website under the supervision or consent of a parent or legal guardian.
- Any complaints regarding delivered products or services must be reported within 10 days from the date of delivery. Complaints received after this period may not be considered.
- If users have any questions or require clarification regarding these Terms of Service, they should contact SMAN Enterprises through the official customer support email or contact details provided on the website and wait for written clarification before using the services.
- In the event of non-delivery or delayed delivery for any reason, the maximum liability of SMAN Enterprises shall not exceed the total value of the customer's order.
- If cashback or promotional offers are provided, they shall only be applicable to orders placed through a registered customer account. Orders placed using Guest Checkout may not be eligible for cashback or promotional benefits unless specifically stated otherwise.
- By using the website, users acknowledge that they have read, understood, and agreed to be bound by these Terms of Service.